Activity Data

 

Activity Data

October 2024 

 

6,431

+954 (5,477)

Total Calls Received

4,931

+688 (4,423)

Calls Answered within 2 Minutes

1,499

+266 (1,233)

Calls Abandoned

29,599

+757 (28,842)

Prescriptions Issued

572

+118 (454)

Referrals Made

194

+15 (179)

Med3 Issued

3,071

+223 (2,848)

Letters / Emails Issued

10,000

+9,374 (626)

Text Messaged Sent and Received

1,767

-124 (1,891)

Digital Requests

7,141

+2,728 (4,413)

Total Appointments

5,179 (79.387%)

+1,490 (4,179)

Patients Seen

1,472 (20.613%)

+1,238 (234)

Did Not Attend (DNA)

Activity Data

Februay 2024 

 

7,609

-7,096 (14,705)

Total Calls Received

4,981

-768 (5,749)

Calls Answered within 2 Minutes

2,627

-6,327 (8,954)

Calls Abandoned

29,141

-989 (30,130)

Prescriptions Issued

341

-73 (414)

Referrals Made

190

-55 (245)

Med3 Issued

3,011

+325 (2,686)

Letters / Emails Issued

243

-2,755 (2,998)

Text Messaged Sent and Received

3,164

-258 (3,422)

Digital Requests

5,453

Total Appointments

5,179 (94.975%)

Patients Seen

275 (5.025%)

Did Not Attend (DNA)